What we’ll need from you
- System access and technical documentation
- Named contacts and escalation authority
- Agreed coverage hours and response expectations
Not ready with everything? We can identify the gaps during discovery.
UAE first / Technical
Technical Support.
Keep your software moving, even when things don’t.
Responsive expertise that keeps your systems healthy and your operations moving at their best.
A starting point for your budget
Know the range.
Shape the scope.
The example below covers the stated starter scope, not every feature in the wider delivery plan. We confirm the final fee and inclusions in your proposal.
Request a scoped quote*Launch offer & pricing terms
Indicative · starts from
AED 1,000
per support blockUp to five business-hours support hours for one application; no 24/7 cover.
Indicative sample pricing, not a fixed quote. Final scope and fees require approval. VAT, if applicable, and third-party costs are additional.
01 / A feasible starting point
Start with enough.
Not everything.
Support one application or environment with agreed hours, incident categories, and escalation responsibilities.
A starting proposal—not a fixed package. We agree scope, price, milestones, and acceptance criteria before delivery.YOUR FIRST PHASE COULD INCLUDE
- A support boundary and system inventory
- An issue intake and triage process
- Resolution notes and handover documentation
Then, when you’re ready
Add systems, proactive monitoring, or broader coverage through a separately agreed support arrangement.
02 / Our approach to Technical Support
A clear path.
At every step.
Each phase ends with something you can review. We agree what is ready to move forward—and what still needs work.
Let’s scope this together- 01
Set the support boundary
Document supported systems, access, coverage, and what is outside scope.
YOU RECEIVEA support agreement and inventory - 02
Establish a clear intake
Define issue categories, severity, contacts, and escalation routes.
YOU RECEIVEA working triage process - 03
Resolve with context
Reproduce issues, test fixes, and communicate workarounds and progress.
YOU RECEIVEVerified fixes and incident notes - 04
Reduce repeat problems
Review recurring incidents and recommend maintenance or product changes.
YOU RECEIVEA service review and prevention backlog
03 / Make the first step easier
A little clarity.
A better beginning.
Designed around the UAE
Agree coverage in UAE time and any language needs. Emergency, out-of-hours, or 24/7 coverage is not assumed and must be explicitly contracted.
Keep the investment clear
We agree a first-phase scope and provide an itemised proposal in AED. Features, content, integrations, approvals, and your team’s availability shape the quote and schedule.
Hosting, licences, payment fees, and other third-party costs are identified separately. New scope is agreed before work is added.
Before we begin
Good questions.
Clear answers.
Relevant for
SaaS · Telecommunications · IT Services · E-commerce · FinTech
Can a startup or small business work with TMJ?
Yes. We welcome UAE startups, independent businesses, and established teams. We’ll agree a useful first scope rather than assuming you need a large platform from day one.
What is a sensible first phase for technical support?
Support one application or environment with agreed hours, incident categories, and escalation responsibilities.
How do you agree cost and delivery time?
We review your requirements, available content, dependencies, and budget range first. You receive a scoped proposal, milestones, and acceptance criteria. We do not promise a fixed timeline or price before understanding the work.
What happens after the first release?
Add systems, proactive monitoring, or broader coverage through a separately agreed support arrangement. Support coverage, maintenance, and future features are agreed separately so you know what is included.
Connect the next piece
Build on your beginning.
Your business. Your next step.
Big ambitions.
Practical beginnings.
Tell us what you’re building, your emirate, and a budget range.
We’ll start with a conversation—not an oversized solution.