What we’ll need from you
- Approved product and policy information
- Channel access and staffed coverage decisions
- Escalation contacts and permitted responses
Not ready with everything? We can identify the gaps during discovery.
UAE first / Business Process
Customer Support.
Make every customer question easier to resolve.
Multichannel service operations that create better customer experiences and lasting advocacy.
A starting point for your budget
Know the range.
Shape the scope.
The example below covers the stated starter scope, not every feature in the wider delivery plan. We confirm the final fee and inclusions in your proposal.
Request a scoped quote*Launch offer & pricing terms
Indicative · starts from
AED 2,000
per workflow setupOne channel, ticket routing, and starter templates; staffing excluded.
Indicative sample pricing, not a fixed quote. Final scope and fees require approval. VAT, if applicable, and third-party costs are additional.
01 / A feasible starting point
Start with enough.
Not everything.
Set up one support channel and a small knowledge base with clear routing, ownership, and escalation.
A starting proposal—not a fixed package. We agree scope, price, milestones, and acceptance criteria before delivery.YOUR FIRST PHASE COULD INCLUDE
- A support journey and ticket workflow
- A starter knowledge base
- A pilot review and improvement list
Then, when you’re ready
Add channels, self-service, or assisted automation after the initial support workflow is stable. Staffing is agreed separately.
02 / Our approach to Customer Support
A clear path.
At every step.
Each phase ends with something you can review. We agree what is ready to move forward—and what still needs work.
Let’s scope this together- 01
Map customer questions
Identify common issues, channels, resolution owners, and service limits.
YOU RECEIVEA support journey map - 02
Build the help workflow
Configure intake, routing, response templates, and an approved knowledge base.
YOU RECEIVEA configured support workspace - 03
Pilot real scenarios
Test routing, handoffs, and escalation using representative cases.
YOU RECEIVEA reviewed pilot and training notes - 04
Improve the feedback loop
Review unresolved issues and use patterns to improve documentation or the product.
YOU RECEIVEA support improvement backlog
03 / Make the first step easier
A little clarity.
A better beginning.
Designed around the UAE
Agree Arabic/English routing, UAE coverage hours, and customer-data access. Do not assume round-the-clock staffing from a software setup.
Keep the investment clear
We agree a first-phase scope and provide an itemised proposal in AED. Features, content, integrations, approvals, and your team’s availability shape the quote and schedule.
Hosting, licences, payment fees, and other third-party costs are identified separately. New scope is agreed before work is added.
Before we begin
Good questions.
Clear answers.
Relevant for
SaaS · E-commerce · Telecommunications · Travel · Banking
Can a startup or small business work with TMJ?
Yes. We welcome UAE startups, independent businesses, and established teams. We’ll agree a useful first scope rather than assuming you need a large platform from day one.
What is a sensible first phase for customer support?
Set up one support channel and a small knowledge base with clear routing, ownership, and escalation.
How do you agree cost and delivery time?
We review your requirements, available content, dependencies, and budget range first. You receive a scoped proposal, milestones, and acceptance criteria. We do not promise a fixed timeline or price before understanding the work.
What happens after the first release?
Add channels, self-service, or assisted automation after the initial support workflow is stable. Staffing is agreed separately. Support coverage, maintenance, and future features are agreed separately so you know what is included.
Connect the next piece
Build on your beginning.
Your business. Your next step.
Big ambitions.
Practical beginnings.
Tell us what you’re building, your emirate, and a budget range.
We’ll start with a conversation—not an oversized solution.